Ground Workflow is committed to protecting the privacy of our clients and website visitors.
We collect information you provide directly to us through contact forms, including your name, email address, phone number, business name, and any messages you send. We use this information only to respond to your enquiry and provide the services you've requested.
We use your information to respond to enquiries, provide our services, and improve our website. We do not sell, trade, or transfer your personal information to third parties without your consent.
If you have questions about this privacy policy, please contact us.
Last updated: April 2025. Ground Workflow, Townsville, Queensland, Australia.
When you contact Ground Workflow through this website — either via the contact form, by email, or by phone — we collect the information you choose to provide. This usually includes your name, business name, email address, phone number, and a brief description of the work you're looking to discuss. We only collect what you give us; we do not buy contact lists or scrape personal data from elsewhere.
Our website uses standard analytics tools (such as Google Analytics) to understand how visitors find and use the site. These tools record information like the pages you visit, the country you're browsing from, the device you use, and how you arrived at the site. This data is aggregated and does not personally identify you.
We use the information you provide to respond to your enquiry, prepare quotes or proposals, deliver the work we agree to, send invoices, and maintain ongoing communication about your project. If you become a client, we may use your email address to send relevant project updates, performance reports, or occasional news about our services. You can opt out of these at any time.
We do not sell, rent, or trade your personal information to third parties. We do not use your information for advertising. We do not share your details with anyone outside Ground Workflow unless required to deliver the service you've engaged us for (for example, providing a domain name to a hosting provider on your behalf), or as required by law.
This website uses cookies — small text files stored on your device — for two purposes: to keep the site functional (for example, remembering navigation state) and to support the analytics described above. You can disable cookies in your browser settings; the site will still work, though some functionality may be limited.
We take reasonable steps to protect the information you share with us. Contact form submissions are sent over an encrypted connection (HTTPS) and stored on secure infrastructure. We retain client information for as long as we have an active relationship with you, and for a reasonable period after that for accounting and tax purposes, in line with Australian record-keeping obligations.
Under Australian privacy law, you can ask us at any time what information we hold about you, request that we correct anything that's inaccurate, or ask us to delete your information (subject to any legal obligation to retain it). To make any of these requests, email us at hello@groundworkflow.com.au and we'll respond within 30 days.
We may update this privacy policy occasionally to reflect changes in how we operate or in relevant legislation. The current version is always the one published on this page. Material changes will be highlighted at the top of the page for a reasonable period.
Questions about this policy or how we handle your information? Email hello@groundworkflow.com.au.